TERMS OF SALE
Please read these conditions carefully when using this website or making an order through it. If you do not agree with all the conditions, you should not place any order.
If you have any questions related to this section, you can contact our Customer Service team.
OUR WEBSITE
These conditions are only applicable for the use of this website and substitute any other, except with the express prior written consent of the seller.
These conditions are important for both you and us since they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. In this way, you declare that when placing your order, you have read and accept these conditions without reservation.
Accept that:
- You can only use the website to make legally valid inquiries or orders.
- You must provide your email address, postal address and / or other contact information in a certain and correct manner, consenting that we may use this information to contact you if necessary. If you do not provide all the information we need, we will not be able to place your order.
To place an order, you must follow the online purchase procedure.
You will receive an email acknowledging receipt of the order, and once our stock is checked, you will receive an email confirming that the order has been accepted and is being prepared.
AVAILABILITY OF PRODUCTS
It may happen that some of the items you select may not be available due to a system error. In some cases, the item might be out of stock, this is because each of our pieces are unique. In the event that we do not have a specific piece, we ask that you give us 1 to 2 weeks to fulfill your order. You will be notified immediately if the order is not in stock.
RIGHT TO WITHDRAW FROM PURCHASE
Due to that each piece is custom made and handcrafted all sales are final.
RETURNS OF DEFECTIVE PRODUCTS
Please note that ALL our items go through strict quality inspections before leaving our installations. In cases where you consider that there are any issues with your piece, you must contact us immediately through our email at hello@mansiondeperle.com, and indicate the details. We will indicate how to proceed.
You will have 48 hours after receipt of your order to send us your concern.
FORMS OF PAYMENT AND SECURITY PRICE AND PAYMENT
The price of the products will be always the one stipulated on our website. However, although we try to make sure that all prices listed on the page are correct, errors may occur.
ACCEPTED CREDIT CARDS
We accept credit and debit cards from Visa, Visa Electron, MasterCard or American Express. For payment with debit cards and Amex, the charge will be in real time.
SECURITY DURING THE PAYMENT PROCESS
The data is transmitted in SSL encrypted form.
For payment with Visa and MasterCard only CES (Secure Electronic Commerce) transactions will be accepted.
After verifying that the card is attached to the CES system, the system will connect to the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authentication, the card will be charged. Otherwise, the order will be canceled.
RESPONSIBILITY AND EXEMPTION OF LIABILITY
Our responsibility in relation to any product purchased on our website will be strictly limited to the purchase price of that product. We will not accept any responsibility for indirect damages that occur as a side effect of the main losses or damages, which occur in any way and whether caused by civil unlawfulness (including negligence), breach of contract or others.
INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other intellectual property rights over the materials or contents that are provided as part of the website correspond to those who granted us a license for their use at all times. This will not prevent you from using this website to the extent necessary to copy information about your order or Contact information.
WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications sent to you be written down. By using this website, you agree that most communications with us are electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you can use this electronic means of communication and acknowledge that the entire contract, notification, information, and other communications sent electronically confirmed with the legal requirements of being in writing. This condition does not affect your rights recognized by law.
OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these conditions at any time. You will be subject to the policies and conditions in effect at the time you place each order, unless by law or decision of government agencies we must make changes to those policies. In that case, the possible changes will also affect the orders that you had previously made.